Contact
We’d love to hear from you.
A question before you buy is the best kind. Gold is a considered purchase, often a first one, and there is no question here we would rather you asked somewhere else.
You will reach a person who knows the answer, not a ticket queue.
Two ways to reach us
Any of these is fine. Use whichever suits you, or the form below.
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Email
Best for anything with detail to it — a specific item, an order already placed, or a question you would rather have answered in writing.
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Chat
The chat button on any page
Good for a quick question while you are looking at something. If nobody is there, it reaches us anyway and we reply to the address you leave.
Inquiries get an answer within one business day. If something is time-sensitive because gold is moving, say so in your first line and we will treat it that way.
Before you send any payment
Please read this — it protects you
Our banking details never change. We will never email you to say our account has been updated, our bank has changed, or that funds should go somewhere new.
Criminals target exactly this moment in precious-metals transactions. They intercept or spoof an email and substitute their own account number. It is the single most common way buyers lose money in this industry, and it does not require anyone to have done anything careless.
If you ever receive a message like that, send nothing. Do not reply to it. Come back to this page and reach us through the form below or the chat button, and confirm with a person first. We would far rather answer that question than have you wire money to someone else.